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FAQs

Our Products

Yes, our products are all three - Vegan Certified, Gluten Free and Non-GM.

We work with our farm partners to source only the highest quality of fresh in season fruit. All Wallaroo products are certified organic by the Soil Association.

Our products are grown in small community based farms rather than industrially cultivated. These are fairly traded. We will look to embark on the official 'fair trade' certification process as we move forward.

Our fruits need a lot of sunshine to perfectly ripen and develop that depth of flavour and juciness you get when you munch on a packet of Wallaroo. We’ve tasted many different varieties of tropical fruit to find what we believe to be some of the best tasting mango, pineapple and coconut on the planet. We now work directly with these growers in West Africa to ensure that every pack of Wallaroo is made up of this exceptional quality of fruit. Whilst coconut and pineapple grow throughout the year, organic mango is very seasonal and in order to maintain a supply of fresh naturally ripened mango throughout the year, we source some of our organic mango from partner farms in the southern hemisphere (mainly in South America).

All our fruit is certified organic and dried and handled under BRC regulations, ensuring that we maintain the highest quality and safety right though our supply chain.

Our packing facility handles other products as well, meaning that we are unable to guarantee that our products have not come in contact with nuts, peanuts or sesame seeds.

You can follow the entire journey from farm to packet on the Wallaroo Trail !

The secret is to use good fresh ingredients. The use of preservatives or sulphites help prolong the life of the product - which means that these could be sitting in a warehouse for a long time before they are packaged and sold. Our products are freshly picked in season and almost immediately dried and packed before being shipped out to you.

Yes - Nothing Added Ever. That's a promise!

Packaging

Wallaroo packets are shipped in boxes made from recyclable materials. The boxes themselves are fully recyclable. The Wallaroo wrapper itself is 100% home compostable.

The packaging on all Wallaroo products is certified as home compostable by TUV Austria. This is the only certification body of its kind for home compostable certification. What this means is the wrapper will turn to compost just like food scraps in a garden or home composter. If you do not use a composter, you can simply put a Wallaroo wrapper into your food scraps bin. There is no plastic waste and no recycling required. You can read more about home compostability standards here.

Orders

We accept payment in British Pound Sterling (GBP). International payment cards are welcome and you can pay with a card denominated in your local currency.

We accept all major credit and debit cards. You can also use Paypal, Amazon Pay, Apple Pay and Google Pay.

Yes it absolutely is. We use Shopify as our primary platform and all communication is SSL encrypted. All credit card information is encrypted using industry leading PCI-DSS standards. Please refer to our Privacy Policy for more details on how we keep data secure.

At the time of checkout, you should see a discount box where you can enter your discount code. Please remember to hit the 'apply' button to ensure that your discount gets registered! You will see your discount applied to the prices immediately once a valid code has been entered.

We're sorry to hear this. Please check that your payment information including your billing and shipping addresses have been entered correctly. If you're still having issues, try a different browser. If this doesn't work, please do get in touch with us here or with your payment provider (if ordering from outside the UK).

You should receive an order confirmation via email or text message depending on the information that you've provided at the time of ordering. If you haven't received this, please check your junk/spam folders. If you still can't find it, please contact us and we'll make sure that your details are correct on our system and get a confirmation out to you asap!

Please check your order confirmation message and then send us your order details. If your order hasn't been processed for dispatch, we'll cancel the order immediately.

Your order confirmation email/text message should have your order details. This includes a tracking link - simply click on the link and you will be able to track the progress of your order. All your order information is also saved to your account online, if you have opted to create an account with us at the time of order.

It takes a little time after your order has shipped for the tracking details to show up on the system. If it has been less than 24 hours after your order has shipped, could we request you to wait. If it's been longer, then please get in touch with us and we'll look to sort this out for you.

Delivery

There is a cost for delivery and this is calculated based on the shipping address of your order. Should your order be above a certain value, we offer a free standard and expedited delivery option for mainland UK.

Standard Delivery:
Royal Mail 48 Service (3-4 business days)
Priority Delivery:
Royal Mail Tracked 24 Service (1-2 business days)

Yes, we absolutely do! Please be sure to read our Shop terms and also check that you are aware of any customs requirements in your country.

Standard Delivery:

Royal Mail International tracked and signed

You can buy our products online and have this shipped to you. If you'd like to buy our products in a store near you, or if you would like to stock our products, please get in touch with us here and we'll work with you to make Wallaroo available closer to home!

Returns

You can read our returns policy here.

If you are not fully satisfied with your order, and the products haven't been opened, please feel free to return these to us subject to the terms laid out in our returns policy . Please contact us via email in the first instance and we'll work with you to sort things out.

About Wallaroo Foods

Wallaroo is proudly headquartered in the city of Oxford, UK. Our operations are spread throughout the UK and we work with distribution partners across different countries.

Please see our Contact Us page.

Please refer to Section 2 of our Terms & Conditions here.

We're glad to hear this! We're always looking for great people who believe in the Wallaroo mission. Please write to us and we can start a conversation!

Excellent! We welcome new partners who believe in what we're doing. Please email us and we'll work with you to build a strong partnership.

Please get in touch with us and we'll be glad to help you out!

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