We continue to ship as normal. Free UK shipping over £20

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Delivery & Returns

Be sure to read our full Terms & Conditions here which include more information on Delivery and Returns.

 

FREE UK Standard shipping for all orders £20 and over

FREE UK Priority shipping for all orders £45 and over

 

OTHER UK DELIVERY OPTIONS

Standard Delivery:

Royal Mail 48 Service (3-4 days) | UK Mainland £2.50

Royal Mail 48 Service (3-5 days) | UK Channel Islands £4.00

Priority Delivery:

Royal Mail Tracked 24 Service (1 -2 days) | UK Mainland £4.50

Royal Mail Tracked 24 Service (1 -2 days) | UK Channel Islands £7.00

 

INTERNATIONAL DELIVERY OPTIONS

Royal Mail Standard Service | From £8.00 onwards

Royal Mail Tracked & Signed Service | From £13.00 onwards

DPD Euro Road (4-5 days) for larger orders to Europe only | From £30 onwards

 

RETURNS. happen. It's okay!

We hope you will love your Wallaroo products but if not, do have a look at these instructions on how to go about making a return.

  • Take note of our order number and the condition of the products. We accept items in their original packaging unopened and within 14 days of receipt. Please remember that we can only accept goods for return if they are dispatched to us within 14 days of delivery.
  • No explanation needed. Simply email us or use our cancellation form - give us the order number and the items that you're returning.
  • Pop the products in the mail to us. We recommend that you use a delivery service that insures you for the value of the goods since the items will be your responsibility until it reaches us.
  • When we get them we'll contact you - and refund you the value of the items. We cannot refund shipping costs. We cannot refund costs of returning the product to us. If you prefer, we can exchange the products.
  • Delivery charges are only refundable where goods are faulty and a refund is made.

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