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Our response to COVID-19

We believe our role serving customers and the community during this time is a critical one, and we want to make sure our customers can get the items they need, when they need them. As COVID-19 has spread, we've recently seen an increase in people shopping online which has had an impact on how we serve our customers, but we are working around the clock with our selling partners to ensure availability, and to continue to bring on additional capacity to deliver customer orders.

For the latest information and advice on COVID-19, please refer to the latest updates by the UK Government.

Frequently Asked Questions

1. Can I place an order? Will Wallaroo deliver my parcel?

Yes, Wallaroo continues to serve customers. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.

2. Are delivery times affected?

Our teams are working to ensure we can continue to deliver to the most affected customers, many of whom have no other way to get essential food items. As a result, please note that delivery times for some items may be longer than usual at the moment.

3. Is it possible to return items?

Yes, you can continue to return items.

4. Is it safe to receive orders?

The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.

5. Is it possible to reduce contact with the driver when they deliver my order?

Yes. Drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance.

 

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