Our response to COVID-19
We believe our role serving customers and the community during this time is a critical one, and we want to make sure our customers can get the items they need, when they need them.
Our warehouse personnel are still physically in the warehouse with additional preventive measures in place to protect them. These are the men and women that make sure that our products are being sent to you. We thank them deeply for their hard work.
We are in constant contact with our suppliers and partners to provide the best possible service to you and prevent interruptions. Our suppliers have also taken additional measures on their side to protect their workers with stricter requirements regarding masks and maintaining distance.
We want to inform you that according to the European Food Safety Authority (EFSA), transmission through food is not expected.
For the latest information and advice on COVID-19, please refer to the latest updates by the UK Government.
Frequently Asked Questions
1. Can I place an order? Will Wallaroo deliver my parcel?
Yes, Wallaroo continues to serve customers. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.
2. Are delivery times affected?
Our teams are working to ensure we can continue to deliver to the most affected customers, many of whom have no other way to get essential food items. As a result, please note that delivery times for some items may be longer than usual at the moment.
3. Is it safe to receive orders?
The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.
4. Is it possible to reduce contact with the driver when they deliver my order?
Yes. Drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance.